About Zendesk
Zendesk is an industry-leading customer service and CRM platform that helps businesses build better customer relationships. It provides ticketing systems, live chat, a knowledge base, AI-powered bots, and powerful reporting to help support teams at scale.
Founded2007
HeadquartersSan Francisco, CA, USA
DeploymentCloud (SaaS), Mobile (iOS), Mobile (Android)
Company sizeSmall Business, Mid-Market, Enterprise
Integrations
SalesforceSlackJiraShopifyStripeHubSpot
Industries served
TechnologyE-CommerceHealthcareFinancial Services
Zendesk features
- ✓Ticketing System
- ✓Live Chat
- ✓Help Center / Knowledge Base
- ✓AI-Powered Bots
- ✓Multi-channel Support
- ✓SLA Management
- ✓Reporting & Analytics
- ✓Custom Workflows
Zendesk pricing
Suite Team
$55/agent/month
- Ticketing
- Email, chat, voice
- Standard bots
- Pre-built analytics
Suite Growth
$89/agent/month
- Everything in Team
- Multiple ticket forms
- SLA management
- CSAT surveys
Suite Professional
$115/agent/month
- Everything in Growth
- Routing & intelligence
- Custom reporting
- Side conversations
Zendesk alternatives
No listed alternatives yet for Zendesk.
Frequently asked questions
What types of businesses use Zendesk?
Zendesk is used by businesses of all sizes — from startups to Fortune 500 companies — across industries including technology, retail, finance, and healthcare.