Zendesk
Customer service software and sales CRM for every business
What is Zendesk?
Zendesk is an industry-leading customer service and CRM platform that helps businesses build better customer relationships. It provides ticketing systems, live chat, a knowledge base, AI-powered bots, and powerful reporting to help support teams at scale.
Zendesk is help desk software in the help desk software space, built for small business, mid-market and enterprise across technology, e-commerce and healthcare. It runs cloud (saas), mobile (ios) and mobile (android) and starts at $19 per agent, per month.
Zendesk features
Everything included in the platform — from day-one essentials to the advanced modules teams grow into.
Ticketing System
Live Chat
Help Center / Knowledge Base
AI-Powered Bots
Multi-channel Support
SLA Management
Reporting & Analytics
Custom Workflows
Zendesk use cases & industries
Technology
Zendesk for technology teams — help desk software tuned to the workflows, compliance and reporting technology organisations need.
E-Commerce
Zendesk for e-commerce teams — help desk software tuned to the workflows, compliance and reporting e-commerce organisations need.
Healthcare
Zendesk for healthcare teams — help desk software tuned to the workflows, compliance and reporting healthcare organisations need.
Financial Services
Zendesk for financial services teams — help desk software tuned to the workflows, compliance and reporting financial services organisations need.
Company size
Integrations
Zendesk pricing
Transparent per agent, per month pricing with a free trial. Volume and annual discounts available on request.
Suite Team
$55/agent/month
- Ticketing
- Email, chat, voice
- Standard bots
- Pre-built analytics
Suite Growth
$89/agent/month
- Everything in Team
- Multiple ticket forms
- SLA management
- CSAT surveys
Suite Professional
$115/agent/month
- Everything in Growth
- Routing & intelligence
- Custom reporting
- Side conversations
Zendesk — frequently asked questions
What types of businesses use Zendesk?
Zendesk is used by businesses of all sizes — from startups to Fortune 500 companies — across industries including technology, retail, finance, and healthcare.
Related help desk software
Ready to see Zendesk in action?
Book a walkthrough with our team, get a tailored quote, or ask about customisation and integrations for your organisation.