DeskFlow Help Desk
Help desk software with AI ticket triage and automation
What is DeskFlow Help Desk?
DeskFlow by ZetsApp is help desk software that captures requests from email, chat and forms, triages them with AI and automates routing and replies. Resolve faster with a shared inbox, SLAs and a self-service knowledge base.
DeskFlow Help Desk is help desk software in the help desk software space, built for startup, small business and mid-market across e-commerce, technology and education. It runs cloud (saas), mobile (ios) and mobile (android) and starts at $0 per agent, per month, with a free plan to start.
DeskFlow Help Desk features
Everything included in the platform — from day-one essentials to the advanced modules teams grow into.
Shared Inbox
AI Ticket Triage
Automation & Routing
Knowledge Base
SLA Management
Canned Replies
CSAT Surveys
Reporting
DeskFlow Help Desk use cases & industries
E-Commerce
DeskFlow Help Desk for e-commerce teams — help desk software tuned to the workflows, compliance and reporting e-commerce organisations need.
Technology
DeskFlow Help Desk for technology teams — help desk software tuned to the workflows, compliance and reporting technology organisations need.
Education
DeskFlow Help Desk for education teams — help desk software tuned to the workflows, compliance and reporting education organisations need.
Financial Services
DeskFlow Help Desk for financial services teams — help desk software tuned to the workflows, compliance and reporting financial services organisations need.
Company size
Integrations
DeskFlow Help Desk pricing
Transparent per agent, per month pricing with a free trial. Volume and annual discounts available on request.
DeskFlow Help Desk vs alternatives
How DeskFlow Help Desk compares with other help desk software options on rating, pricing and deployment.
| Product | Rating | Starting price | Free plan | Deployment | |
|---|---|---|---|---|---|
| DFDeskFlow Help Desk | ★ 4.6 | $0 | Yes | Cloud (SaaS) | This product |
| HNHelpNest | ★ 4.7 | $0 | Yes | Cloud (SaaS) | View HelpNest |
DeskFlow Help Desk — frequently asked questions
How does AI ticket triage work?
DeskFlow reads each incoming ticket, categorises and prioritises it, and routes it to the right agent or automation automatically. Full answer →
What customers say about DeskFlow Help Desk
“DeskFlow's AI triage routes tickets perfectly, so agents stop sorting and start solving. First-response time halved.”
“The shared inbox and SLAs gave us control we never had. Nothing slips past its deadline now.”
Related help desk software
Ready to see DeskFlow Help Desk in action?
Book a walkthrough with our team, get a tailored quote, or ask about customisation and integrations for your organisation.
- Live demo configured with your own workflows
- Quote within one business day
- Setup, data migration and training included