About DeskFlow Help Desk
DeskFlow by ZetsApp is help desk software that captures requests from email, chat and forms, triages them with AI and automates routing and replies. Resolve faster with a shared inbox, SLAs and a self-service knowledge base.
Founded2014
HeadquartersUnited Kingdom
DeploymentCloud (SaaS), Mobile (iOS), Mobile (Android)
Company sizeStartup, Small Business, Mid-Market
Integrations
HelpNestChatPilotSlackShopifyRelateCRM
Industries served
E-CommerceTechnologyEducationFinancial Services
DeskFlow Help Desk features
- ✓Shared Inbox
- ✓AI Ticket Triage
- ✓Automation & Routing
- ✓Knowledge Base
- ✓SLA Management
- ✓Canned Replies
- ✓CSAT Surveys
- ✓Reporting
DeskFlow Help Desk pricing
Free
$0up to 3 agents
- Shared inbox
- Knowledge base
- Reports
Growth
$15/agent/month
- AI triage
- SLAs
- Automation
DeskFlow Help Desk alternatives
Frequently asked questions
How does AI ticket triage work?
DeskFlow reads each incoming ticket, categorises and prioritises it, and routes it to the right agent or automation automatically.