About HelpNest
HelpNest by ZetsApp is a help desk platform with omnichannel ticketing, a self-service knowledge base and automation. Route, prioritise and resolve requests from email, chat and social in one shared inbox with SLAs and CSAT built in.
Founded2013
HeadquartersUnited Kingdom
DeploymentCloud (SaaS), Mobile (iOS), Mobile (Android)
Company sizeStartup, Small Business, Mid-Market
Integrations
ChatPilotSlackShopifyRelateCRMStripe
Industries served
E-CommerceTechnologyEducationFinancial Services
HelpNest features
- ✓Omnichannel Ticketing
- ✓Shared Inbox
- ✓Knowledge Base
- ✓Automation & Routing
- ✓SLA Management
- ✓CSAT Surveys
- ✓Macros & Canned Replies
- ✓Reporting & Analytics
HelpNest pricing
Free
$0up to 3 agents
- Email ticketing
- Knowledge base
- Basic reports
Growth
$15/agent/month
- Omnichannel
- SLAs
- Automation
HelpNest alternatives
Frequently asked questions
Which channels does HelpNest support?
HelpNest unifies email, live chat, social and web forms into one shared inbox, with routing, SLAs and CSAT to keep response times fast.