HelpNest
Help desk and ticketing that delights customers and agents
What is HelpNest?
HelpNest by ZetsApp is a help desk platform with omnichannel ticketing, a self-service knowledge base and automation. Route, prioritise and resolve requests from email, chat and social in one shared inbox with SLAs and CSAT built in.
HelpNest is help desk software in the help desk software space, built for startup, small business and mid-market across e-commerce, technology and education. It runs cloud (saas), mobile (ios) and mobile (android) and starts at $0 per agent, per month, with a free plan to start.
HelpNest features
Everything included in the platform — from day-one essentials to the advanced modules teams grow into.
Omnichannel Ticketing
Shared Inbox
Knowledge Base
Automation & Routing
SLA Management
CSAT Surveys
Macros & Canned Replies
Reporting & Analytics
HelpNest use cases & industries
E-Commerce
HelpNest for e-commerce teams — help desk software tuned to the workflows, compliance and reporting e-commerce organisations need.
Technology
HelpNest for technology teams — help desk software tuned to the workflows, compliance and reporting technology organisations need.
Education
HelpNest for education teams — help desk software tuned to the workflows, compliance and reporting education organisations need.
Financial Services
HelpNest for financial services teams — help desk software tuned to the workflows, compliance and reporting financial services organisations need.
Company size
Integrations
HelpNest pricing
Transparent per agent, per month pricing with a free trial. Volume and annual discounts available on request.
HelpNest vs alternatives
How HelpNest compares with other help desk software options on rating, pricing and deployment.
| Product | Rating | Starting price | Free plan | Deployment | |
|---|---|---|---|---|---|
| HNHelpNest | ★ 4.7 | $0 | Yes | Cloud (SaaS) | This product |
| CPChatPilot | ★ 4.6 | $0 | Yes | Cloud (SaaS) | View ChatPilot |
HelpNest — frequently asked questions
Which channels does HelpNest support?
HelpNest unifies email, live chat, social and web forms into one shared inbox, with routing, SLAs and CSAT to keep response times fast. Full answer →
What customers say about HelpNest
“HelpNest cut our first-response time in half. The shared inbox means nothing falls through the cracks anymore.”
“The self-service knowledge base deflects a third of our tickets. Agents handle the hard stuff, bots handle the rest.”
Related help desk software
Ready to see HelpNest in action?
Book a walkthrough with our team, get a tailored quote, or ask about customisation and integrations for your organisation.
- Live demo configured with your own workflows
- Quote within one business day
- Setup, data migration and training included