VoiceConnect Contact Center
Omnichannel contact center with voice, chat and AI agents
What is VoiceConnect Contact Center?
VoiceConnect by ZetsApp is an omnichannel contact center that unifies voice, chat, email and social with AI agents that deflect routine contacts. Give customers a seamless experience and agents one screen for every channel.
VoiceConnect Contact Center is contact center software in the contact center software space, built for mid-market and enterprise across e-commerce, finance and telecom. It runs cloud (saas) and web browser and starts at $0 per agent, per month, with a free plan to start.
VoiceConnect Contact Center features
Everything included in the platform — from day-one essentials to the advanced modules teams grow into.
Omnichannel Routing
Voice & Digital Channels
AI Agent Deflection
Unified Agent Desktop
Workforce Insights
Call & Chat Recording
Quality Management
Analytics
VoiceConnect Contact Center use cases & industries
E-Commerce
VoiceConnect Contact Center for e-commerce teams — contact center software tuned to the workflows, compliance and reporting e-commerce organisations need.
Finance
VoiceConnect Contact Center for finance teams — contact center software tuned to the workflows, compliance and reporting finance organisations need.
Telecom
VoiceConnect Contact Center for telecom teams — contact center software tuned to the workflows, compliance and reporting telecom organisations need.
Utilities
VoiceConnect Contact Center for utilities teams — contact center software tuned to the workflows, compliance and reporting utilities organisations need.
Company size
Integrations
VoiceConnect Contact Center pricing
Transparent per agent, per month pricing with a free trial. Volume and annual discounts available on request.
VoiceConnect Contact Center vs alternatives
How VoiceConnect Contact Center compares with other contact center software options on rating, pricing and deployment.
| Product | Rating | Starting price | Free plan | Deployment | |
|---|---|---|---|---|---|
| VCVoiceConnect Contact Center | ★ 4.6 | $0 | Yes | Cloud (SaaS) | This product |
| CHCallHub Contact Center | ★ 4.6 | $0 | Yes | Cloud (SaaS) | View CallHub Contact Center |
VoiceConnect Contact Center — frequently asked questions
How does VoiceConnect reduce agent load?
AI agents resolve common voice and chat contacts automatically and hand off to a human with full context only when needed. Full answer →
What customers say about VoiceConnect Contact Center
“VoiceConnect put voice, chat and email on one agent desktop. AI deflection handles a third of contacts before an agent steps in.”
“Customers move from chat to call without repeating themselves. Our CSAT has never been higher.”
Related contact center software
Ready to see VoiceConnect Contact Center in action?
Book a walkthrough with our team, get a tailored quote, or ask about customisation and integrations for your organisation.
- Live demo configured with your own workflows
- Quote within one business day
- Setup, data migration and training included