About VoiceConnect Contact Center
VoiceConnect by ZetsApp is an omnichannel contact center that unifies voice, chat, email and social with AI agents that deflect routine contacts. Give customers a seamless experience and agents one screen for every channel.
Founded2016
HeadquartersUnited Kingdom
DeploymentCloud (SaaS), Web Browser
Company sizeMid-Market, Enterprise
Integrations
SupportGenie AIHelpNestRelateCRMTwilioSlack
Industries served
E-CommerceFinanceTelecomUtilities
VoiceConnect Contact Center features
- ✓Omnichannel Routing
- ✓Voice & Digital Channels
- ✓AI Agent Deflection
- ✓Unified Agent Desktop
- ✓Workforce Insights
- ✓Call & Chat Recording
- ✓Quality Management
- ✓Analytics
VoiceConnect Contact Center pricing
Free
$0up to 2 agents
- Voice + chat
- Agent desktop
- Recording
Enterprise
$65/agent/month
- Omnichannel
- AI deflection
- Quality mgmt
VoiceConnect Contact Center alternatives
Frequently asked questions
How does VoiceConnect reduce agent load?
AI agents resolve common voice and chat contacts automatically and hand off to a human with full context only when needed.