What is IVR (Interactive Voice Response)?

IVR is a phone-menu system that lets callers choose options with their keypad or voice ("press 1 for sales") before reaching the right destination.

IVR systems route calls, answer simple requests such as balances or opening hours, and collect information before a call reaches an agent. Classic IVR follows fixed menu trees; conversational IVR lets callers say what they need in their own words.

AI receptionists and voice agents replace rigid menus with natural conversation, which reduces callers hanging up in the menu.