What is AI Voice Agent?

An AI voice agent is software that holds real phone conversations — understanding speech, responding in a natural voice and taking actions such as booking or updating a CRM.

Voice agents combine speech recognition, a language model and text-to-speech, plus integrations that let them act: check a calendar, create a lead, send a confirmation. They handle inbound calls (reception, support) and outbound calls (lead follow-up, reminders, surveys).

Outbound use is regulated in many countries — consent, calling hours, do-not-call lists and AI disclosure rules apply.