About SupportGenie AI Agent
SupportGenie by ZetsApp is an AI customer support agent that autonomously resolves tickets, looks up orders, processes refunds and answers questions across email, chat and social — escalating to humans only when it should. Cut response times and support costs.
Founded2019
HeadquartersUnited Kingdom
DeploymentCloud (SaaS), API
Company sizeStartup, Small Business, Mid-Market, Enterprise
Integrations
HelpNestChatPilotShopifyZendeskRelateCRM
Industries served
E-CommerceTechnologySaaSTravel
SupportGenie AI Agent features
- ✓Autonomous Ticket Resolution
- ✓Order & Account Lookups
- ✓Refund & Action Workflows
- ✓Omnichannel Support
- ✓Knowledge Grounding
- ✓Smart Escalation
- ✓CSAT Tracking
- ✓Analytics & Insights
SupportGenie AI Agent pricing
Free
$0forever
- 100 resolutions/mo
- 1 channel
- Knowledge base
Growth
$45/month
- Unlimited resolutions
- Omnichannel
- Action workflows
SupportGenie AI Agent alternatives
Frequently asked questions
What can SupportGenie actually do, not just answer?
Beyond answering, SupportGenie takes actions — looking up orders, issuing refunds and updating accounts — through secure workflows, then escalates edge cases to a human.