SupportGenie AI Agent
AI support agent that resolves tickets automatically across channels
What is SupportGenie AI Agent?
SupportGenie by ZetsApp is an AI customer support agent that autonomously resolves tickets, looks up orders, processes refunds and answers questions across email, chat and social — escalating to humans only when it should. Cut response times and support costs.
SupportGenie AI Agent is AI agents in the AI agents space, built for startup, small business, mid-market and enterprise across e-commerce, technology and saas. It runs cloud (saas) and api and starts at $0 per month, with a free plan to start.
SupportGenie AI Agent features
Everything included in the platform — from day-one essentials to the advanced modules teams grow into.
Autonomous Ticket Resolution
Order & Account Lookups
Refund & Action Workflows
Omnichannel Support
Knowledge Grounding
Smart Escalation
CSAT Tracking
Analytics & Insights
SupportGenie AI Agent use cases & industries
E-Commerce
SupportGenie AI Agent for e-commerce teams — AI agents tuned to the workflows, compliance and reporting e-commerce organisations need.
Technology
SupportGenie AI Agent for technology teams — AI agents tuned to the workflows, compliance and reporting technology organisations need.
SaaS
SupportGenie AI Agent for saas teams — AI agents tuned to the workflows, compliance and reporting saas organisations need.
Travel
SupportGenie AI Agent for travel teams — AI agents tuned to the workflows, compliance and reporting travel organisations need.
Company size
Integrations
SupportGenie AI Agent pricing
Transparent per month pricing with a free trial. Volume and annual discounts available on request.
SupportGenie AI Agent vs alternatives
How SupportGenie AI Agent compares with other AI agents options on rating, pricing and deployment.
| Product | Rating | Starting price | Free plan | Deployment | |
|---|---|---|---|---|---|
| SGSupportGenie AI Agent | ★ 4.6 | $0 | Yes | Cloud (SaaS) | This product |
| ZVZetVoice AI Voice Agent | ★ 4.7 | $0 | Yes | Cloud (SaaS) | View ZetVoice AI Voice Agent |
SupportGenie AI Agent — frequently asked questions
What can SupportGenie actually do, not just answer?
Beyond answering, SupportGenie takes actions — looking up orders, issuing refunds and updating accounts — through secure workflows, then escalates edge cases to a human. Full answer →
What customers say about SupportGenie AI Agent
“SupportGenie resolves 58% of our tickets end to end, including refunds, with higher CSAT than our average agent. Astonishing.”
“It deflects the repetitive stuff so my team handles only the interesting cases. Backlog is basically gone.”
Related AI agents
Ready to see SupportGenie AI Agent in action?
Book a walkthrough with our team, get a tailored quote, or ask about customisation and integrations for your organisation.
- Live demo configured with your own workflows
- Quote within one business day
- Setup, data migration and training included